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Shipping Information

Shipping Policy

At Meadow, we work with carefully selected fulfillment partners to deliver your order safely and efficiently. Since products may be shipped from different fulfillment centers, delivery times can vary depending on the item and destination.

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Order Processing:
Orders are typically processed within 1–3 business days. During periods of high demand, processing may take up to 5 business days.

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Estimated Delivery Times:
Most orders are delivered within 10–15 business days after shipment. Delivery times may vary depending on the destination, product availability, customs procedures, local carriers, holidays, and other circumstances beyond our control.

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Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 72 hours for tracking updates to appear.

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Multiple Packages:
If your order contains multiple products, they may be shipped separately and arrive on different dates. You will not be charged additional shipping fees because of split shipments.

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Customs and Import Charges:
International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

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Delivery Delays:
Unexpected delays may occur due to customs inspections, severe weather, carrier disruptions, holidays, or other circumstances outside Meadow’s control. Our customer service team will be happy to assist you if your tracking information has not been updated for an extended period.

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For questions about an order, please contact us at store_meadow@hotmail.com and include your order number.

Return & Refund Policy

At Meadow, your satisfaction is our priority. If something isn't quite right with your order, we're here to help.

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Returns

We accept return requests within 10 days of delivery for eligible items.

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To qualify for a return, products must:

  • Be unused and in their original condition.

  • Include all original packaging and accessories.

  • Not be listed as non-returnable.

 

Please contact our customer support before returning any item, as returns sent without prior authorization may not be accepted.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

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To help us resolve the issue quickly, please include:

  • Your order number.

  • Photos of the product.

  • Photos of the packaging (if applicable).

 

When approved, we'll offer a replacement or a full refund at no additional cost.

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Refunds

Once your request has been reviewed and approved, refunds will be processed using your original payment method.

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Depending on your payment provider, it may take 5–10 business days for the refund to appear on your account.

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Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

  • Personal care products.

  • Beauty and skincare items.

  • Items marked as final sale.

 

Need Assistance?

If you have any questions regarding your order, our customer support team is always happy to help.

📧 store_meadow@hotmail.com

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